Terms & conditions

Last updated: August 2026

These are the plain-English terms for using this website and ordering from Auggie's Kitchen Barossa. By placing an order you're agreeing to them — and if anything's unclear, just call us on 0406 288 148 and we'll talk it through.

Orders and confirmation

• An order placed through this website is a request, not a locked-in purchase. Nothing is final (and nothing is payable) until we contact you to confirm the meals, delivery details and total.
• Menus change weekly and things sell out. If something you've picked isn't available, we'll let you know and offer a swap before confirming.
• We may decline an order — for example if it's outside our delivery area or beyond what the kitchen can take on that week.

Prices and payment

• All prices are in Australian dollars. Prices and bundle sizes may change from time to time; the price we confirm with you is the price you pay.
• No payment is taken through this website. Payment is by bank transfer (details sent with your confirmation) or on delivery, as arranged when we confirm your order.
• Sweet treats added to an order are priced when we confirm, as noted on the order page.

Delivery

• Online meal-bundle orders are delivery only. We deliver across the Barossa Valley, and to some areas beyond it for a higher delivery fee, as shown on the order form.
• Delivery days and times are arranged with you when we confirm your order. Please make sure someone can receive the delivery, or tell us where to leave it safely — chilled meals shouldn't sit out.
• Preferred delivery dates on the order form are requests; we'll confirm the actual date with you.

Allergies and dietary needs

• Tell us about allergies and dietary needs when you order, and we'll do our best to cook to suit.
• Our food is prepared in a kitchen that handles common allergens (including gluten, dairy, eggs, nuts, soy and sesame), so we can't guarantee any meal is completely free of traces. If you have a severe allergy, please call us before ordering so we can talk it through honestly.

Changes and cancellations

• Need to change or cancel? Contact us as soon as you can. Before your order is confirmed, there's nothing to cancel — just let us know.
• Once an order is confirmed and cooking has started, we may not be able to cancel or refund it in full, since meals are made fresh to order. We'll always be fair about it.
• If something's wrong with your order, tell us straight away and we'll put it right.

Catering and market stall

Catering jobs are quoted and arranged individually — dates, menus, headcounts and deposits (if any) are agreed with you directly. Market stall purchases are simply over-the-counter sales on the day.

This website

• Content on this site — menus, photos and descriptions — is general information and may change without notice. Photos are of our real cooking, but plating and packaging can vary.
• The site links to and embeds third-party services (Facebook, Instagram, Google Maps). We're not responsible for the content or practices of those services.
• The text, images and branding on this site belong to Auggie's Kitchen Barossa (or their respective owners) — please don't reuse them without asking.

The legal bits

Nothing in these terms limits any rights you have under the Australian Consumer Law. These terms are governed by the laws of South Australia. If we update these terms, the new version applies from the date shown at the top of this page.

Questions

• Email: auggieskitchenbarossa@gmail.com
• Phone: 0406 288 148