Terms & conditions

Last updated: 24 September 2026

These are the plain-English terms for using this website and ordering from Auggies Kitchen Barossa. By placing an order you're agreeing to them — and if anything's unclear, just call us on 0406 288 148 and we'll talk it through.

Orders and confirmation

• An order placed through this website is a request — we confirm the meals, delivery details and total with you. You can pay by card online at checkout, or choose to pay on delivery or pickup. If you've paid online and we can't fill part of your order, we'll arrange a swap or refund that part.
• Menus change weekly and things sell out. If something you've picked isn't available, we'll let you know and offer a swap before confirming.
• We may decline an order — for example if it's outside our delivery area or beyond what the kitchen can take on that week.

Prices and payment

• All prices are in Australian dollars. Prices and bundle sizes may change from time to time; the price we confirm with you when we accept your order is the price you pay.
• You can pay securely by card online at checkout, or choose to pay on delivery or pickup — whichever suits.
• Online card payments are processed securely by Square, a third-party payment provider — this website never sees or stores your card details.
• Sweet treats are priced on the order page and paid for as part of your order.

Delivery

• Online meal-bundle orders are delivery only. We deliver across the Barossa Valley for a $5 delivery fee, and to some areas outside the Barossa for a $15 delivery fee, as shown on the order form. If your address is outside the areas we can reach, we'll let you know before confirming.
• Delivery days and times are arranged with you when we confirm your order. Please make sure someone can receive the delivery, or tell us where to leave it safely — chilled meals shouldn't sit out.
• Preferred delivery dates on the order form are requests; we'll confirm the actual date with you.

Allergies and dietary needs

• Tell us about allergies and dietary needs when you order, and we'll do our best to cook to suit.
• Our food is prepared in a kitchen that handles common allergens (including gluten, dairy, eggs, nuts, soy and sesame), so we can't guarantee any meal is completely free of traces. If you have a severe allergy, please call us before ordering so we can talk it through honestly.

Changes and cancellations

• Need to change or cancel? Call us on 0406 288 148 as soon as you can. Before your order is confirmed, changes and cancellations are no trouble at all — just let us know.
• Once an order is confirmed and cooking has started, we may not be able to cancel or refund it in full, since meals are made fresh to order. We'll always be fair about it.
• If something's wrong with your order — a meal is faulty, unsafe or not what you ordered — tell us straight away and we'll put it right with a replacement or refund, as the Australian Consumer Law requires. Nothing in these terms limits those rights.

Special pre-orders

Now and then we run a special pre-order (like Chef Emmy's buffalo wings). The price per serving, delivery time slots, pick-up details and payment options are set out on that pre-order's page. Delivery slots take one order each, so your slot is held once you send the form. You can pay by card online through Square or on the day, as the page offers, and the changes, cancellations and Australian Consumer Law points above apply.

Catering and market stall

Catering jobs are quoted and arranged individually — dates, menus, headcounts and deposits (if any) are agreed with you directly. Market stall purchases are simply over-the-counter sales on the day.

This website

• Content on this site — menus, photos and descriptions — is general information and may change without notice. Photos are of our real cooking, but plating and packaging can vary.
• The site links to and embeds third-party services (Facebook, Instagram, Google Maps). We're not responsible for the content or practices of those services.
• The text, images and branding on this site belong to Auggies Kitchen Barossa (or their respective owners) — please don't reuse them without asking.

The legal bits

Nothing in these terms limits any rights you have under the Australian Consumer Law. These terms are governed by the laws of South Australia. If we update these terms, the new version applies from the date shown at the top of this page.

Questions

• Email: auggieskitchenbarossa@gmail.com
• Phone: 0406 288 148